Customer Service Representative

Tampa, FL 33634

Posted: 01/24/2019 Job Number: 269
An excellent customer service representative is needed to join a leading company in the Tampa Bay Area. Competitive pay offered. 

Responsibilities:
  • Provide world class customer service to exceed our customer’ s expectations 
  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Generating quotes utilizing standard price lists 
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Professionally handle customer complaints, provide appropriate solutions and alternatives within established timeframe; follow up to ensure resolution 
  • Follow communication procedures, guidelines and policies
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’ s experience. 
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. 

Qualifications:
  • Track record of exceeding quotas and KPI’ s
  • Experience with key and strategic customers
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Strong computer skills including MS Office Suite (Word, Excel, Outlook) 
  • Customer oriented mindset
  • Ability to adapt/respond to diverse customer base
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively 
Requirements: 
  • A high school diploma or equivalent 
  • 1-3 years customer support experience or experience as a client service representative, preferably in a related industry such as Aerospace/Defense, Electronics Manufacturing 
If interested please apply online or call 727.210.7855.
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