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TempExperts seeking a highly skilled and customer-focused Call Center Administrator to join a successful company in Bothell, WA. The ideal candidate is a professional skilled in communication, multitasking, with a proactive approach to resolving issues. This position will play a critical role in ensuring seamless communication and service request management.
Responsibilities:
Serve as the primary contact for all site-related service requests.
Accurately enter phone calls, emails, and hard copy requests into the Computerized Maintenance Management System (CMMS).
Monitor work order queues and assign tasks to the correct scheduling group.
Coordinate external service calls with vendors as needed.
Dispatch technicians for reactive maintenance tasks.
Prioritize and process work orders while maintaining organized records and reports.
Research and respond to customer inquiries regarding work order statuses.
Review, enter, and track MRO purchasing requisitions.
Support emergency response efforts and collaborate with customers during site incidents.
Requirements:
High School Diploma or equivalent.
At least two years of experience handling incoming calls and routing inquiries.
Familiarity with facilities equipment (HVAC, plumbing, electrical).
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Ability to obtain a security access badge for the client location.
U.S. Citizenship or Permanent Residency required.
Ability to lift up to 50 pounds and perform repetitive wrist movements.
Hospital or pharmaceutical experience is preferred.
Hands-on experience with CMMS platforms (EAMS experience preferred).
Strong verbal and written communication skills.
TempExperts is an Equal Opportunity Employer.
Additional Information
If interested please apply online or call 727.210.7855.
Discover exciting job opportunities in the vibrant city of Bothell, Washington! Nestled in the picturesque Pacific Northwest, Bothell boasts a perfect blend of scenic beauty and urban amenities, making it an ideal place to grow your career. With easy access to stunning parks like the Wayne Golf Course and Blyth Park, as well as cultural gems like the Bothell Historical Museum and the Northshore Performing Arts Center, job seekers here can enjoy a rich tapestry of experiences. From savoring delicious Pacific Northwest cuisine to cheering on the Seattle Seahawks at nearby Lumen Field, Bothell offers an unparalleled quality of life for those seeking professional growth and a charming community to call home. Start your journey to a rewarding career in Bothell today!
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