Customer Care Specialist St. Petersburg, FL Hybrid Position
Temp Experts is actively seeking a Customer Care Specialist to join a well-established banking company in St. Petersburg, FL. This is Hybrid opportunity.
The ideal candidate must be detail oriented and have high volume, multi phone line experience, preferably with a bank or similar industry.
Responsibilities:
Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.
Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
Responsible for achieving individual sales, referral and service quality goals.
Develop referrals from prospects calling to inquire on bank products and services.
Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay
Requirements:
High School Diploma or GED.
A minimum of 2 years' high volume call center experience, teller or branch banking experience.
Bilingual (Spanish/English) is preferred.
Excellent verbal and written communication skills.
Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
Demonstrate a working knowledge of bank products, services and policies.
Detail oriented and organized.
TempExperts is an Equal Opportunity Employer.
Additional Information
If interested please apply online or call 727.210.7855.
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