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Customer Service Specialist Clearwater, FL
Full-Time | In-Office
TempExperts is seeking a Customer Service Specialist to support a fast-paced environment assisting patients and healthcare partners with their product orders, inquiries, and service needs. This role requires a strong communicator who thrives in a high-volume setting and is committed to delivering exceptional service. This is an in-office, temp-to-hire opportunity located in Clearwater, FL.
Responsibilities:
Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
Educate patients and customers on medical products, usage guidelines, and delivery timelines.
Support the sales team with order processing, tracking, and follow-up communication.
Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
Document all interactions and maintain accurate records in CRM or EMR systems.
Collaborate with internal teams to ensure a seamless customer experience.
Monitor open orders, backorders, and follow up to ensure timely fulfillment.
Requirements/Education:
2+ years of customer service or dispatching experience.
Experience in a high-pressure, call center environment servicing customers via phone, email, and live chat.
Fluent in Spanish preferred, but not required.
Excellent verbal and written communication skills.
Strong organizational skills.
Understanding of customer service best practices.
Experience using a CRM system preferred.
Ability to commute to the Clearwater, FL office.
Ability to sit at a computer workstation for extended periods.
Ability to work in a moderate noise environment.
Ability to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Close-vision ability required due to computer work.
Regular, predictable attendance is required.
TempExperts is an Equal Opportunity Employer.
Additional Information
If interested please apply online or call 727.210.7855.
Ready to embark on a new career adventure in beautiful Clearwater, Florida? This vibrant coastal city offers not only stunning beaches and year-round sunshine but also a thriving job market with endless opportunities for growth and development. Imagine working steps away from the iconic Clearwater Beach, indulging in delicious seafood at local eateries, and enjoying performances at the renowned Ruth Eckerd Hall. From the cultural scene in downtown St. Petersburg to cheering on the Tampa Bay Buccaneers at Raymond James Stadium, this area has something for everyone. Begin your job search today and discover why Clearwater, Florida, is the perfect place to take your career to the next level.
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